NatWest YourPoints

They may be YourPoints but they make it almost impossible for You to do anything with them. We accumulate these with eac £ we spend on our credit card. We have a joint credit card. I wanted to use them to buy car hire for a holiday in France. I needed to combine the totals for my husband and myself to get the number of points we required.

NatWest said no.

I asked if we couldn't combine the account like we do with Air Miles for future use, given it's a joint card at the same address etc

NatWest said no

I asked if my husband could authorise me to talk on his behalf; he was sitting right next to me and happy to do so. In this way we could potentially get a whole Laguna rather than half a Clio.

NatWest said no

My husband then took the 'phone from me before my eyes burned holes in it. He asked for his points balance.

NatWest said he didn't exist, despite him having a letter from them giving a previous balance.

No more YourPoints for us. We say no.